Privacy Policy
Effective Date: 20/10/2025
1. Introduction
Castlewood Kitchens Pty Ltd (ABN 62678374779) (‘we’, ‘us’, or ‘our’) is committed to protecting the privacy of personal information collected from our customers, suppliers, business partners, contractors, employees, and website visitors. We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs) in the way we collect, store, use, and disclose personal information.
This Privacy Policy applies to all interactions with Castlewood Kitchens, including through our website, by phone, email, or in person, and outlines how we handle your personal information. It also explains your rights and how you can contact us to access or correct your information or make a complaint.
2. Collection of Personal Information
We collect personal information necessary for our business functions and activities. This may include information such as your name, contact details, email address, business name and company information, and details about the products or services you enquire about or purchase.
Personal information is generally collected directly from you when you complete online forms, make an enquiry, submit an order, apply for employment, or interact with us by phone, email, or in person.
We may also collect personal information indirectly from third parties such as contractors, builders, or publicly available sources where it is unreasonable or impracticable to collect it directly from you.
Sensitive information (such as health or criminal record details) is only collected with your consent or where required by law, particularly in connection with employment applications or HR management.
3. How We Use Personal Information
We use personal information for purposes including:
- Responding to enquiries and providing quotes or information about our products and services.
- Managing customer relationships, orders, and contracts.
- Verification of an individual’s or business’s identity for financial transactions,processing payments and maintaining account records.
- Sending updates, promotional materials, and service-related communications (where consent has been provided).You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
- Improving our website, services, and business processes.
- Managing employment applications and internal HR functions.
- Complying with legal obligations and resolving disputes.
Some of our third-party service providers and cloud-based systems may store or process personal information outside Australia. We take reasonable steps to ensure these providers comply with the Australian Privacy Principles or equivalent privacy safeguards.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Within Castlewood Kitchens, to employees or departments that require access to perform business functions.
- To third-party service providers such as couriers, IT support, payment processors, marketing partners, or government bodies to provide the product or service you have requested.
- When required by law or to protect our rights, property, or safety.
- With your express, inferred or implied consent or direction.
All third-party service providers are required to handle your personal information in accordance with this Privacy Policy and applicable privacy laws.
5. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic and physical formats, and access is limited to authorised personnel only.
Electronic information is protected by secure servers, password protection, and access controls. In the unlikely event of a data breach, we will act promptly in accordance with the Notifiable Data Breaches scheme.
When personal information is no longer required, it will be securely destroyed or de-identified in accordance with legal requirements.
6. Accessing and Correcting Your Information
You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate or out of date. Requests can be made by contacting us using the details below. We may require proof of identity before releasing information.
There is no charge for making an access or correction request, although we may charge a reasonable administrative fee to cover costs of providing access.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and deliver targeted advertising. Cookies are small files stored on your device that help us improve the website’s performance and functionality.
We use Google Analytics and Meta Pixel to collect non-personal information such as IP addresses, device types, and browsing activity. These tools may use cookies for analytics and targeted advertising purposes. Information collected is aggregated and does not personally identify you.
You may choose to disable cookies through your browser settings. However, some features of our website may not function properly without them.
8. Links to Other Websites
Our website may contain links to other websites operated by third parties. These sites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on our website and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of how we protect your information.
10. Complaints
You may make a complaint to us if you are unhappy about how we have dealt with your personal information by contacting us using the details set out below. We will acknowledge your complaint promptly and aim to respond within 30 days.
If you are not satisfied, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Notifiable Data Breaches
If an eligible data breach occurs that is likely to cause serious harm, we will promptly contain the breach, assess the impact, and notify affected individuals and the OAIC, as required by the NDB scheme.
12. Future Privacy Law Changes
We are committed to maintaining the highest standards of privacy and will update this policy to reflect any changes arising from future Australian privacy law reforms or enhanced consumer protections.
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Privacy Officer
Castlewood Kitchens Pty Ltd
42 Eddie Road
Minchinbury NSW 2770
Email: admin@castlewoodkitchens.com.au
Phone: (02) 9677 2211